Assembly Fasteners, Inc.

Job Description

Job Title:             Inside
Sales Representative

Department:      Office

Reports To:         Branch
Manager

SUMMARY

The inside sales representative will work cooperatively with outside sales and
other members of the distribution team to grow existing customers, create new
customers and meet or exceed monthly sales quotas at the appropriate gross margin
while increasing customer satisfaction.

ESSENTIAL DUTIES

1.
Generate
new and repeat sales by providing product and technical information in a timely
manner

2.
Determine
customer requirements and expectations in order to recommend specific products
and solutions

3.
Recommend
alternate products based on cost, availability or specifications

4.
Present
price, credit and terms in accordance with standard procedures and
customers’ profitability profiles

5.
Accurately
process customer transactions such as orders, quotes or returns

6.
Provide
accurate information regarding availability of in-stock items

7.
Obtain
accurate information from vendors relating to shipment dates and expected date
of delivery

8.
Proactively
recommend items needed by customers to increase customer satisfaction and
improve transaction profitability

9.
Increase
sales and average order size by means of cross-selling, up-selling, add-on sales
and offering promotional sale items

10.
Educate
customers about terminology, features and benefits of products in order to
improve product related sales and customer satisfaction

11.
Monitor
scheduled shipment dates to ensure timely delivery and expedite as needed

12.
Contact
customers following sales to ensure ongoing customer satisfaction and resolve
any complaint

13.
Fill
requests for catalogs, information or samples

14.
Remain
current on consumer preferences, changes in local codes and product
developments by attending sales meetings, vendor training and trade shows, or
reading trade journals

15.
Setup
and maintain customer files

16.
Identify
trends in customer satisfaction or dissatisfaction

17.
Manage
time effectively, meet personal goals and work effectively with other members
of the distribution team

18.
Communicate
to the purchasing department unexpected increases or decreases in demand for
products

19.
Assist
in scheduled physical inventory counts

20.
Maintain
proficiency in using personal computer, data entry terminal and other common
office equipment and software

21.
Follow
company policies and procedures

22.
Present
a professional image at all times to customers and vendors

23.
Perform
other duties as assigned.

REQUIREMENTS

REASONING
ABILITY

Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral,
diagram, or schedule form.

PHYSICAL
DEMANDS

The physical demands described here are representative of those
that must be met by an employee to successfully perform the essential functions
of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing the duties of
this job, the employee is regularly required to use hands to finger, handle, or
feel; reach with hands and arms; and talk or hear. The employee frequently is
required to sit and climb or balance. The employee is occasionally required to
stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally
lift and/or move up to 10 pounds. Specific vision abilities required by this
job include close vision.

MATHEMATICAL
SKILLS

Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals. Ability to
compute rate, ratio, and percent and to draw and interpret bar graphs.

LANGUAGE
SKILLS

Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals. Ability to write
routine reports and correspondence. Ability to speak effectively before groups
of customers or employees of organization.